30 days no reason to refund
We want you to be delighted with Dpstampstore products, but we get that sometimes it doesn’t work out. If unsatisfied with your purchase, you can return it; we support no-questions-asked returns within 30 days.
However, we ask that the returned stamps be free of any damage, such as no wear marks, creases, etc.
Please note that any products that are not sold by Dpstampstore will not be returned or exchanged.
The products you return must be in the original packaging, in a resale state, with all protective materials in place and the tags attached to them (if applicable).
If there is breakage or missing parts when the goods are received, buyers can submit unpacking videos and pictures to verify the above issues, and after verification, they can directly refund or resend the goods, and the buyer is not responsible for shipping costs.
However, buyers need to bear the freight if it is returned for personal reasons, such as selecting the wrong colour or quantity when purchasing.
How to cancel an order / start a return?
Order cancellation is supported within 30 minutes of placing the order and not after 30 minutes (processed orders cannot be retrieved from the parcel pile), our cancellation handling time is 1 working day, and a refund will be arranged within 1 working day after a successful cancellation.
For refunds due to subjective customer factors, the customer will be required to send back the goods after receiving them. We will arrange refunds within 1 to 2 working days after receiving the goods and confirming that they are correct, shipping costs will be borne by the customer, and we do not support express delivery.
When will the refund arrive?
It is usually 1-3 working days, depending on the processing speed of the third-party payment system; the exact time of refund depends on your payment method. Therefore, please be patient and do not rush. If it is overdue, you can contact Dpstampstore Customer Service, and we will help you to enquire about the processing.
Address: 2220 Otay Lakes Rd #502-411, Chula Vista, CA 91915
Tel: +(1)(619) 483-8847
If you need to return an item, please get in touch with Dpstampstore Customer Service first to confirm the reason and need for the return, and then send the item back to the Dpstampstore after-sales service center in the original packaging. No returns will be processed without prior communication.
Goods returned due to your subjective factors must be returned as they are. We do not accept returned items that are worn, soiled, or altered in any way. They must be in the original state when returned.
Attach the below information in the Email when you contact us and request a return:
- Evidence pictures and video to show faulty items.
- The whole picture of packages.
- Elaborate on your request and the specific issue that best explains your reason for returning.